Simple Help Desk, version 1.00.
(C) Copyright 1998 by Computer Control. All Rights Reserved.
This file modified on 6-23-98.

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Contents
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Introduction
Evaluation Version
System Requirements
Installation
Licensing
Known Problems
History
How to Contact Us
		 
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Introduction
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This Readme.txt file contains info and instructions for using Simple Help Desk.
Simple Help Desk was written to be an affordable alternative to the expensive help
desk systems on the market today.  It's not fancy. Just functional.  It is intended
to be used in a small business single technician facility.

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Evaluation Version
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The evaluation version of Simple Help Desk allows full functionality but accepts a
maximum of 4 requests at one time.  Registered version allows unlimited requests.

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System Requirements
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* Windows 3.1, VGA or better graphics, or Windows 95 or NT.
* Permanently mounted Network drive with full user access to help directory.

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Installation
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To Install Simple Help Desk on the network:
1. Create a directory on a shared network drive called help
2. Create a subdirectory within help called data.
3. Give users read and write access to these directories.
4. Copy help.exe and help.ini to the help directory.
5. Install help on the users' computer by creating a shortcut to help.exe.
   If help.exe is to be copied to the users' pc, include help.ini in the same directory.
6. Edit help.ini.
	Line 1:  Location of help.txt file. ex: h:\help\data\help.txt
	Line 2:  Thank you message to users upon submission. 255 Characters maximum. 
 		 Do not use any commas. ex: Your help request has been received. 			 Thank you for using the Simple Help Desk program.


To Install Desk.exe for help desk operators:
1. Create a directory on the network drive called DESK.
2. Give help desk operators read permissions, users no permissions.
3. Install desk.exe on the operators' PCs by creating a shortcut to desk.exe.
   If desk.exe is to be copied to the pc, include help.ini in the same directory.
4. Edit desk.ini
	Line 1: Location of help.txt file.  ex: h:\help\data\help.txt
	Line 2: Location of helplog.txt file. (Will contain closed work orders)

Helplog.txt may be renamed and archived monthly or yearly for future referance. I suggest
naming it using the time period covered by the log. 


For automatic notification of help desk changes:
1. Copy helpchk.exe and helpchk.ini to the desk directory.
2. Create a shortcut to helpchk.exe on the operator's pc.  
3. Place this shortcut in the startup directory so it will load at bootup.
4. Edit the helpchk.ini file to indicate the location of the help.txt file.


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Licensing
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S.H.D. LICENSING 

Simple Help Desk is licensed PER company.  One copy of the desk.exe program may be used
by all operators of a single help desk system.  Help.exe may be freely distributed to all
users of the system.

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Known Problems
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The following are known problems in Simple Help Desk.

 1) Users may not use commas in any field.  Commas should automatically be converted to
	semicolons during submission but may cause database corruption.  Database may be
	repaired by editing help.txt with any text editor to restore proper file format.


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History
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FIXES/CHANGES in Simple Help Desk 1.00

None at this time.


ADDITIONS/ENHANCEMENTS in Simple Help Desk 1.00

None at this time.

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Abbreviations
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     S.H.D.   Simple Help Desk


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How to Contact Us
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If you have any questions, comments or problems, you may contact us
by EMail at the following address:

JMiller@netxpress.com

Info available at:
http://www.netxpress.com/cc/helpdesk

Simple Help Desk pricing availabe at the above website.

